Austlink Help Centre


Why the 1000-email daily limit


  • Synopsis

    Why we have a daily email limit.
  • Applicable to

    All Austlink Plus hosted Exchange accounts.
  • Prerequisite



    As a provider of hosted Exchange business email services, Austlink Plus must limit to 1,000 the number of emails sent by a single user in a 24-hour period of time.

    It is important to understand that this limit was set to protect your organization as well as all of our customers worldwide. Austlink Plus, by imposing this daily limit to its users, complies with its providers’ requirements to not only help maintain a high-quality, reliable service, but also to avoid a suspension of the activity on our network.

    Our email service providers use protection systems that limit the number of messages that can be sent from one provider to another. As a result, when a massive amount of emails is sent by a user in a short period of time, the provider through which these messages were sent suspends our service. This impacts all of Austlink Plus’s worldwide customers using this particular provider as these customers also have their email service suspended.

    Here is a visual explanation of how a suspension of service happens and can affect our customers:

    In short, we ask users to be mindful of other users when sending large amounts of messages as the repercussions of bulk emails can be important for many customers.

    It should also be noted that hosted Exchange is a business email and collaboration application to be used by employees within an organization; it is not meant for bulk emails or mass marketing campaigns. There is a variety of solutions designed specifically for that purpose; should you wish to send mass emails, we recommend that you use an email service that allows you to do so.

    If you need further assistance, please do not hesitate to contact us.



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