Austlink Help Centre


How to set up your email account in Windows 8.1 mail app


  • Synopsis

    This guide will show you how to configure your hosted Exchange 2010 account on the Windows 8.1 mail app using ActiveSync.
  • Applicable to

    All Austlink Plus hosted Exchange accounts
  • Prerequisite

    • You must have a Austlink Plus hosted Exchange account.
    • You must have a PC running Windows 8.1 OS.
    • Exchange ActiveSync is enabled in your organization.
    • If you are not using a Microsoft account to login to your PC, you should first make Microsoft Accounts optional for the Windows Communications apps.
    • For Exchange 2010 and 2013 accounts, in the Control Panel under the User Information section, take note of the webmail server value (ex:
      For Exchange 2007 accounts, that value is:
      This information will be useful for the setup


  • How to

     1. From the start screen, tap the Mail tile.


    Note: If it is the first email account you are adding, go directly to step 6.
    2. An existing mailbox will appear. Swipe from left to right on your touch display or move your mouse cursor to the top-right corner of your display to open the Charms Bar. Click or tap Settings.
    3. Click or tap Accounts.
    4. Click or tap Add an account.
    5. Click or tap Exchange. Skip the step 6.
    6. In the list of options, tap on Exchange.
    7. You are invited to sign in. Tap Show more details.
    8. In both Email address and Username fields, enter your email address.
    In the Server address field, enter the webmail server value you took from the Control Panel.
    Do not fill the Domain field.
    Finally, enter your password in the Password field. Click on Connect.
    9. The mailbox opens in the Inbox folder.
    10. You can change the default settings by clicking/taping the To get messages that are more than one month old, go to Settings link if it appears.
    If no, follow the steps 2 and 3 and select your newly added mailbox.
    11. Change the Download email from field value to Any time if you would like to download all emails from your mailbox server (It is set by default to value The last month). You can modify any other setting to your needs.
    If you need further assistance, please do not hesitate to contact us.


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