Austlink Help Centre


How to configure ActiveSync on an iPhone running iOS 7


  • Synopsis

    How to configure ActiveSync on an iPhone running iOS 7
  • Applicable to

    All Austlink hosted Exchange accounts.
  • Prerequisite

    • You must have a Austlink hosted Exchange account
    • You must have an iPhone with iOS 7 or later


How to


Note: If you have recently updated the firmware on your iPhone, turn off your device and then turn it back on. Failure to do so will not allow you to successfully connect to Exchange with the settings below.



1. In the main screen, select Settings.


2. Tap on Mail, Contacts, Calendar.


3. Tap on Add Account.


4. Select Exchange.



5. Enter your hosted Exchange email address in the Email field, your SherWeb Exchange account password in the Password field and then tap Next.


6. For an Exchange 2010 or 2013 account, enter the server value you will find in the Control Panel in the User Information section (ex: 
For an Exchange 2007 account, enter in the Server field.

Add your main email address in the Username field and then press Next.


7. On the next screen, select the information to synchronize with your Exchange account and then press Save.



8. You will find yourself back to the Mail, Contacts, Calendar default screen. You may adjust your mail settings according to your preferences.


Note: Your iPhone will automatically synchronize the last seven days of emails.



To synchronize older messagers:


1. Select Settings.


2. Tap Mail, Contacts, Calendar.


3. Tap Exchange.


4. Press on Mail days to sync.


5. Select from No Limit to 1 Month.



Note: By selecting No Limit, you will synchronize all the messages found in your mailbox.



If you need further assistance, please do not hesitate to contact us.


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