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Jiwa Point of Sale - Processing Refund/Return

Processing Refunds/Returns

 

Select the RETURNS button

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Enter in the original DOCKET NO that the return relates to, or press F$ to search for the docket number.

Select the reason as to why the stock is being returned/refunded

Enter in a note relating to the return

 

NOTE:  Depending on the configuration of your database the reason assigned to the return will determine if stock is returned to stock or not

 

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Select OK (F2) when completed

Select the item being returned / refunded

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Select OK

Amend the quantity being returned if required

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Select SAVE (F2)

 

Cash Sale Refund

When the original transaction was a cash sale transaction select the refund method

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Select COMPLETE(F2) to complete the transaction

Sale Return Docket is printed

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Account Sale Return

When the original transaction was an account sales select COMPLETE(F2) to complete the return

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Sale Return Docket is printed

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