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Jiwa PO's - Supplier Return Request

In this article we will be looking at the Supplier Returns feature in Jiwa specifically raising Supplier Return Requests.


Before proceeding please ensure you have reviewed the article Jiwa PO's - Supplier Return Codes


The Supplier Returns feature allows you to track your supplier inventory credit claims for both local and imported stock from the initial request right through to the processing of the supplier credit note.

The end to end process is comprised of the following steps.  All three (3) steps do not need to be completed this will be dependant upon the business process you have implemented in managing your supplier returns.


Supplier Return Request

(Optional step)

This step is the first in creating a request for the return, replacement or pricing credit with your supplier.  There is no impact on the Stock ledger at this stage hence no journal entries are created.

Supplier Return Shipping

(Optional step)

This is the next step in the process and related to goods being returned or exchanged this step transfers the stock to the In Transit location where it will sit until the supplier credit note is received and processed.  The stock ledger is updated to reflect the transfer to the In Transit location and journal entries created for the movement.

Supplier Return Credit


This is the final step in the process and the only mandatory step as it is the process in Jiwa for raising credit notes with suppliers for local and imported stock.


If you intend to use Return Requests and/or Return Shipping an In Transit location must be created in each physical warehouse.



Supplier Return Request

Supplier Return Request is a request that is recorded in Jiwa for the return, replacement or pricing credit for stock purchased.

As this is only a request there is no impact in the stock ledger, in other words the stock you intend to return is still available for sale in Jiwa.

This is an optional step in the supplier return process if your business process does not include raising requests in Jiwa you can go to the next step Jiwa PO's - Supplier Return Shipping 


Select Purchasing > Supplier Returns > Supplier Return Request from the menu 


Select New from the menu ribbon

Select your supplier from the Creditors search form

Select the Return Code by clicking on the lookup icon next to the field or accept the default code.


Remember: The return code dictates how the Inventory, Creditors and General Ledgers are updated and are explained in more detail in our article Jiwa PO's - Supplier Return Codes.


Add a reference if required.

In the Details tab add your required items by entering in the part number, or clicking on the lookup icon next tot he Part No. field to bring up your Search Inventory form.


Select the items required for the return request and press the Select & Close icon from the menu ribbon.

Your items will be loaded into the Details grid.

Enter in the quantity to be returned in the Quantity field this will activate the receipt selection form.

If you are returning stock from a specific receipt than select that receipt alternatively you may just select the stock from the oldest date.   

Select your batch to return the stock from this will then activate the quantity to be returned form.

Enter in the quantity to be returned from the selected receipt batch and select OK.

This will populate the selection grid in your selection form.

When you have made your selections press the Use Inventory icon to return to the Supplier Return Request form.

Review and update the Unit Return Value and FX Rate as required.  This is the unit price you are expecting back from your supplier.


The Unit Return Value and FX Unit Return Value that is populated into the grid is the landed cost value for the selected receipts.

When returning stock to overseas suppliers you will need to change the FX Unit Return Value to the value you are expecting back from your supplier.

Any differences between the Selected and Return values is posted to the Cost Price Adjustment control account linked to the inventory item when the supplier return credit is processed.


Continue this process for each item on your return request. 

Select Save and Activate from the menu ribbon when you have completed your request.

Select Print from the menu ribbon to print your supplier return request report.



This video is best seen on the full screen. Just click on the icon at the bottom right of the video (see image below).

To exit full screen just press escape 



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