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Jiwa Sales Orders - Cancelling Back Orders on Processed Orders

In this article we will be looking at how to cancel customer back orders on processed sales orders in Jiwa.

To cancel an order and/or back orders on an unprocessed sales order please refer to our article Jiwa Sales Orders - Cancelling an Order


Lets have a look at our customers back orders by viewing back order information from the Debtor Maintenance form.

Load your required customer into the Debtor Maintenance form

Click on the Customer Activities tab and select the Back Orders sub tab


From this tab you will see all the back orders for the selected customer

Double right click on the Invoice No that the back order items are listed on


The processed sales order is opened



The back orders are cancelled by using a new snapshot

From the menu ribbon select New | New Snapshot


This will create a new snapshot and make available the Demand field

Enter in the quantities that need to be cancelled in the Demand field


From the menu ribbon select Save and then Process to close the order

The order is closed and the cancelled back orders recorded against the relevant snapshot


This video is best seen on the full screen. Just click on the icon at the bottom right of the video (see image below).

To exit full screen just press escape 



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