Austlink Help Centre

Follow

Windows SBS 2003 - Corrupt License Service

If you have a situation where one or more users cannot log on to network resources but otherwise have fine network connectivity then you may have an issue with licensing.

Have a look at the Windows Application Event Log

  • Right click on My Computer and select Manage
  • Select System Tools
  • Event Viewer
  • Application

Windows-SBS2003LicensingError04.png

If you notice errors like the one above stating that "No License was available for user... then go and check the Server Licensing

  • Control Panel
  • Administrative Tools
  • Licensing

Notice that the licenses in the image below are missing and the system has defaulted to five users

Windows-SBS2003LicensingError02.png

The actual licensing file can be found in c:\windows\system32\licstr.cpa

It is most likely that this file has become corrupted

 

Windows-SBS2003LicensingError05.png

Luckily for us, Microsoft has taken a backup for us - You can find it at c:\windows\system32\autolicstr.cpa

 

Windows-SBS2003LicensingError06.png

To fix the problem stop the License Logging Service

  • Right click on My Computer and select Manage
  • Select Services and Applications
  • Select Services 
  • Locate the License Logging Service and stop it

 

Windows-SBS2003LicensingError03.png

  • Take a copy of both files you are about to work with
  • Now Rename the autolicstr.cpa to licstr.cpa
  • Start the License Logging Service 

If all is well you should now see your licenses back in the Licensing screen.

 

Windows-SBS2003LicensingError01.png

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

This entire document, including design, text, videos,graphics, and photographs are Copyright © 2014 Austlink Plus Pty Ltd, All Rights Reserved.
No part of this document may be reproduced in any way or by any means for commercial or any other purposes, without prior written permission of Austlink Plus Pty Ltd. Use of any data for the purpose of creating promotional materials or producing a printed or electronic catalog of any kind is expressly forbidden without prior written permission of Austlink Plus Pty Ltd.

Powered by Zendesk